Tenant Protection Plans
Protect your stored belongings with comprehensive coverage options. Choose from three affordable protection plans with no deductible and complete peace of mind.
Choose Your Protection Level
Three coverage options to protect your stored belongings
$2,000
Tenant Protection Plan
$3,000
Tenant Protection Plan
$5,000
Tenant Protection Plan
What Is Covered*
Your protection plan covers losses caused by the following:
Participating protection plans cover risks associated with the negligence of the store owner and are designed to be compliant with regulatory requirements set forth by the New York Department of Financial Services. The liability of the store owner is limited to the terms, limits, and conditions of the protection plan.
*Evidence of forced entry and police report required to file a burglary claim. Coverages are limited for Building Collapse, Damage to Stored Vehicle, Boat, or Trailer, Rodent/Vermin, and Mold and Mildew claims — please contact us for details. Water damage coverage does not extend to damage caused by flood/surface water.
What Is NOT Covered*
Notable Plan Exclusions
*This is a summary. Please refer to your self-storage rental agreement for a full description of terms, conditions, limits, and exclusions.
Tips for Storing Your Property
Simple Claims Process
Filing a claim is easy with our streamlined 4-step process
Report Your Claim
Call our 24/7 claims hotline or submit online. Provide basic information about the incident.
Document the Damage
Take photos of damaged items and gather any relevant documentation like receipts or appraisals.
Claims Investigation
Our claims specialist will review your case and may schedule an inspection if needed.
Receive Payment
Once approved, receive your settlement payment quickly via check or direct deposit.
Need to File a Claim?
Our claims specialists are available 24/7 to help you through the process. Get started now or contact us for assistance.
Frequently Asked Questions
How quickly will my claim be processed?
Most claims are processed within 5-7 business days. Complex claims may take up to 14 days.
What documentation do I need for a claim?
Photos of damage, receipts or proof of value, police report (for theft), and completed claim form.
Is there a deductible on my protection plan?
No, all our protection plans come with zero deductible for your convenience.
Can I file a claim online?
Yes, you can file claims online 24/7 through our customer portal or mobile app.
